Shipping policy

 

 

Fashion and footwear delivered with style, care, and reliability.

At SOLELII, our mission is to ensure you receive your purchases quickly, safely, and transparently. Below you’ll find detailed information about our shipping process, delivery options, and conditions applicable across our main markets.

Delivery Areas

We currently deliver throughout the United Kingdom, France, the Netherlands, and the European Union, including:

  • England, Scotland, Wales, and Northern Ireland

  • The Netherlands

  • Other EU member states (availability confirmed at checkout)

  • The Highlands, Channel Islands, and the Isle of Man (delivery times may vary)

Delivery Options

1. Standard Delivery (Free)

  • Estimated time: 8–14 business days

  • Cost: £0 / €0

2. Express Delivery

  • Estimated time: 4–8 business days

  • Cost: £5.90 / €5.90

Delivery timeframes begin once your order has been processed and dispatched.

Order Processing

  • All orders are processed within 1–3 business days (Monday to Friday, excluding local public holidays).

  • Once dispatched, you will receive a confirmation email with a tracking number to monitor your shipment in real time.

Tracking and Deliveries

  • Every order includes full tracking from dispatch to delivery.

  • If no one is available at the time of delivery, the courier may:

    • attempt a second delivery, or

    • leave collection instructions at the nearest pickup location.

If your order is returned to our warehouse due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment.
Additional shipping fees may apply.

Delays and Peak Periods

During high-demand periods — such as Black Friday, Christmas, or public holidays — delivery times may be longer than usual.
We recommend placing your orders in advance to ensure timely delivery.

Returns and Exchanges

If you need to return or exchange a product, please refer to our Returns & Exchanges Policy available on our website.
Orders placed within the European Union are covered by the 14-day right of withdrawal, in accordance with Directive (EU) 2011/83 on consumer rights.

Customer Support

If you have any questions about shipping, delivery times, or tracking, our customer service team is here to help:

Email: info@solelii.com

Hours: Monday to Friday, 9 a.m. – 5 p.m. (UK local time)

Transparency and Commitment

SOLELII complies with the UK Consumer Rights Act 2015 and the EU General Data Protection Regulation (GDPR), ensuring transparency, fairness, and security in every purchase.